Terms and Conditions

APPLICATION
1.1. The legal relationship between Sweet Little Belgium bvba, known under the trade name Betty & Albert, with registered office at Kruineikestraat 3150, 131 HAACHT, registered in the KBO and VAT register with number BE0676.788.893 (hereinafter referred to as 'Sweet Little Belgium'), and the Client (jointly referred to as the 'Parties'), is governed by these general terms and conditions, possibly supplemented by specific terms and conditions specific to the assignment (jointly 'the Conditions' or the 'agreement'). These Terms nullify and supersede all written or oral contracts, proposals and undertakings relating to the same subject and which would precede the date of the agreement between the parties.

1.2. The Terms and Conditions shall be deemed to have been accepted by the Customer if the Customer has not expressed any objection within a reasonable period of receipt thereof, hereby determined at 7 calendar days. The acceptance of the Conditions is also inferred from the normal continuation of the performance by Sweet Little Belgium.

1.3. The Conditions take precedence over the general and/or other conditions of the Customer, even if they determine that they are the only ones. Deviations from the Terms and Conditions are only possible with the prior written consent of Sweet Little Belgium.

FORMATION OF THE AGREEMENT AND TRANSFER OF RISK
2.1. Commercial documents and offers do not create any obligations on the part of Sweet Little Belgium.

2.2. The agreement between Sweet Little Belgium and the Customer is only concluded when the order is validated to the Customer with an order confirmation sent by e-mail by Sweet Little Belgium. The confirmation will be sent to the e-mail address specified by the Customer. It is the Customer's responsibility to ensure that messages do not end up in the spam folder. Order confirmation is only possible after acceptance of the general terms and conditions and full payment of the ordered goods by the Customer. Sweet Little Belgium remains the owner of all goods until full payment.

2.3. Orders for gift boxes containing products containing alcohol can only be placed when the Customer declares himself, as well as the specified addressee(s), to have reached the minimum age of 18 years.

2.4. The parties expressly agree that the correspondence will mainly be by email in order to guarantee an efficient and fast operation.

PRICES
3.1. The indicated sales prices are expressed in euros and are exclusive of VAT and other levies imposed by the government. Unless otherwise stated, the shipping and delivery costs are borne by the Customer and, in addition to the price of the selected products, are stated separately and calculated at the end of the order before the order is finally placed. Shipping and delivery costs may vary per day and per order. Free collection by the Customer is possible at Sweet Little Belgium's premises if the Customer has chosen this option at the end of the order and after being notified by Sweet Little Belgium by e-mail that the order is ready at the specified pick-up times.

3.2. The statement of price relates exclusively to the goods as described verbatim with the product. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

BILLING
4.1. For the amount to be paid, the Customer will receive an invoice after execution of the order, without prejudice to Sweet Little Belgium's right to present one or more advance invoices for payment in advance. Unless otherwise stipulated or due date stated on the invoice, the invoices must be paid within 15 calendar days after the invoice date. Advance invoices must be paid immediately.

4.2. In the absence of payment within the foreseen term, the invoice amount, including VAT and other costs and levies, will be increased by operation of law and without prior notice of default with an interest equal to 1% per month, calculated on the outstanding amount, whereby each started month is considered. as having expired, and a fixed compensation amounting to 10% of the amount of the unpaid invoices, with a minimum of 150 EUR. All collection costs are also for the account of the negligent Customer.

4.3. Insofar as the Customer fails to pay one or more outstanding invoices from Sweet Little Belgium, Sweet Little Belgium reserves the right to suspend further deliveries until all outstanding invoices have been settled (including the added compensation and late interest), or to determine the immediate dissolution of the agreement. In any case, the Customer owes all amounts for the performances and expenses performed by Sweet Little Belgium. Any non-payment of an overdue invoice also entails the claimability of all other invoices charged to the same debtor. If Sweet Little Belgium has explicitly allowed payment terms in writing, the total amount still owed is due and payable without further notice or notice of default as soon as one installment term has not been respected. All payments are first charged on the already owed interest on arrears. In the event of non-payment, all amounts owed will be collected by judicial means.

4.4. Any protest regarding an invoice must be addressed to Sweet Little Belgium within 7 calendar days of the invoice date and by registered letter. Sweet Little Belgium is entitled to transfer all claims it has against the Customer to third parties, as well as to transfer all or part of its own obligations towards the Customer, but it will continue to guarantee the proper performance of these obligations where appropriate. The Customer is entitled to transfer his rights and/or obligations towards Sweet Little Belgium to third parties, but not without the latter's prior written consent.

4.5. If payment is made by bank transfer, the agreement is only concluded and the order is only executed after receipt of the deposited amount. In the meantime, the ordered item is reserved for 10 days, within which period the transfer must have been made and the payment must have reached Sweet Little Belgium, otherwise the order will expire.

OFFER – STOCK
5.1. The offer is valid as long as stocks last and can be adjusted or withdrawn at any time by Sweet Little Belgium. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer. The quantities available on the website are for information purposes only and do not create any obligations on the part of Sweet Little Belgium.

5.2. Sweet Little Belgium reserves the right not to deliver a product and to cancel an order if this product turns out to be out of stock at Sweet Little Belgium after ordering. The Customer will be notified of this as soon as possible by e-mail to the e-mail address provided by the Customer. It is the Customer's responsibility to ensure that the messages do not end up in the spam folder. The Customer has the option to cancel any other products ordered at the same time, without additional costs.

DELIVERY OF THE GOODS AND PERFORMANCE OF THE WORKS
6.1. The indicated delivery times are not binding and are only indicative. Under no circumstances will the Client be able to claim compensation, of whatever nature, and/or terminate the agreement due to exceeding the specified terms and/or refuse payment of amounts due. Part deliveries are allowed. Transport of the products is at the risk of the Customer. As far as possible, Sweet Little Belgium will inform the Customer if the expected delivery date cannot be respected. To this end, the Customer is requested to state his contact details when placing the order and, if possible, to specify the best times at which he can be reached.

6.2. The maximum delivery time is 30 days unless otherwise agreed. If this delivery time cannot be used due to whatever circumstances, Sweet Little Belgium will inform the Customer. Both parties are then entitled to dissolve the agreement.

6.3. Goods ordered from Sweet Little Belgium are delivered to the address specified by the Customer when placing the order. Sweet Little Belgium does not ship goods to PO Box addresses. Delivery is made via Sweet Little Belgium's own transport or by an external transport company of Sweet Little Belgium's choice and is handed over in person to the Customer, or in the absence, to the neighbors of the Customer (unless explicitly excluded by the Customer) or a third party designated by him who is not the carrier.

6.4. The delivery note must at all times be signed by the Customer (or, in his absence, the neighbors or a third party designated by him who is not the carrier). The transfer of risk of the goods takes place at the time of conclusion of the contract in the case of standard, uninsured shipment. If the Customer opts for an insured shipment when ordering, the risk of loss or damage passes to the Customer from the moment that he (or, in his absence, the neighbors or a third party designated by him who is not the carrier) receives the goods. physically possessed. In that case, the Customer immediately checks upon receipt of the goods whether they were delivered in accordance with the order and whether there are visible damage and/or qualitative shortcomings. Where appropriate, these will be stated on the delivery note. The delivery note must be signed by the Customer at all times. In the absence of such reservation, the goods are irrevocably accepted by the Customer as being in accordance with the order placed and thus free from defects and/or damage. The Customer bears the risk from this moment on. However, the risk already passes to the Customer upon transfer to the carrier, if the carrier was chosen or appointed by the Customer to transport the goods and this choice was not offered by Sweet Little Belgium.

RIGHT OF RETURN
7.1. The Buyer has the right to return the delivery within 14 days of receipt of the order in accordance with the Distance Selling Act. Returned items must be sufficiently stamped at the expense of the customer. Unstamped parcels are not accepted by Sweet Little Belgium. These will be refused or the costs will be charged to the Customer. Cash on delivery packages are also refused without prior consultation. Only if it concerns a return as a result of an incorrectly delivered product, the shipping costs incurred will be reimbursed by Sweet Little Belgium.

7.2. In order to properly design the return procedure, the customer must always contact Sweet Little Belgium in advance if he wishes to return one or more items. The return must be accompanied by a fully completed return form, which is made available by Sweet Little Belgium.

7.3. If the items are returned unused, undamaged and in a timely manner and correctly in packaging, Sweet Little Belgium will refund the price paid, with the exception of shipping and insurance costs, as soon as possible, but at the latest within 14 days of receipt of the items back.

7.4. If the items delivered by Sweet Little Belgium are not returned within the trial period of article 7.1, the products are considered accepted. Returns are then no longer possible.

7.5. Return of items is at the buyer's own risk. Sweet Little Belgium therefore advises the customer to request proof of shipment for returns.

7.6. Products that are tailor-made at the request of the customer, such as gift packages tailored to the customer with specific content or gift packages with printing or stickering of the Customer's logo on the box, the right of return does not apply. These products can therefore not be returned under any circumstances.

FORCE MAJEURE AND CANCELLATION OF THE AGREEMENT
8.1. In case of force majeure, Sweet Little Belgium is not obliged to fulfill its obligations. In that case, it can either suspend its obligations for the duration of the force majeure or definitively dissolve the agreement.

8.2. Force majeure is any circumstance beyond the will and control of Sweet Little Belgium that prevents the fulfillment of its obligations in whole or in part. This includes but is not limited to: strikes, unexpected traffic jams, accidents on European roads, fire, business failures, energy failures, failures in a (telecommunications) network or connection or communication systems used and/or the unavailability at any time. of the website, non-delivery or late delivery from suppliers or other third parties engaged,…

QUALITY GUARANTEE
9.1. Sweet Little Belgium guarantees that the products conform to the order placed and meet the normal expectations that the Buyer may have, taking into account the specifications of the product. Sweet Little Belgium also ensures that its goods comply with all laws existing at the time of the order. The products sold by Sweet Little Belgium are fresh foods. Sweet Little Belgium does its utmost to ensure that a correct and safe delivery will take place, taking into account the freshness of its goods, but cannot give an absolute guarantee about the quality of the transport. In addition, the Customer is obliged to immediately store the received goods in a correct manner as indicated on the packaging and/or in the supplied product sheets in order to guarantee the quality of the goods. In the exceptional case that the quality of the delivery is nevertheless affected, the Buyer must immediately, immediately at the time of delivery, inform Sweet Little Belgium of this and provide proof of this. The Buyer is always under the obligation to inspect the goods accurately (or have them inspected) immediately after receipt. Complaints from the Buyer relating to defects in the product or the delivery that are externally visible (for example when the products are no longer fresh, or were damaged during transport), must therefore IMMEDIATELY be reported to Sweet Little by the Buyer. Belgium by e-mail and this at the latest within 8 hours of receipt. Defects caused by incorrect storage (dry, cool and dark as indicated on the packaging and/or supplied product sheets) of the foodstuffs by the Customer cannot be recovered from Sweet Little Belgium.

VOID AND VOID
10.1. The possible invalidity of one of the provisions of these Conditions will in no way affect the validity of the other clauses despite the invalidity of the disputed clause. The failure to claim a right or the failure to apply a sanction by Sweet Little Belgium in no way implies a waiver of rights.

APPLICABLE LAW AND COMPETENT AUTHORITIES
11.1. These Terms and Conditions and the global legal relationship between Sweet Little Belgium and the Customer are governed by Belgian law. All disputes arising from or related to the legal relationship between Sweet Little Belgium and the Customer will be settled exclusively by the courts of the judicial district of Leuven.